AI features and assistants
AI that answers a real question, with sources you can check.
Most useful AI work is unglamorous: a support assistant that answers from your own help centre, search that understands what people mean, a feature that drafts or summarises so staff can review instead of write. We build these around one clear use case and make their answers verifiable.
- Built for
- Teams that want AI to solve a specific problem, not to demo well.
- Problem it solves
- Turns repeated questions and piles of documents into fast answers with sources.
- Our approach
- We start from one measurable use case and keep a person in the loop where accuracy matters.
What we build
- Retrieval-augmented assistants grounded in your documents
- Semantic search across knowledge bases and records
- AI features inside an existing product (summaries, drafts, classification)
- Review and feedback tools so quality improves over time
- Guardrails: sources, fallbacks and human hand-off
A good fit when
- People ask the same questions repeatedly and the answers already exist
- Staff spend time reading or summarising large amounts of text
- You want AI inside your product, not a separate chatbot
- You care about accuracy and want answers that can be checked
How a project runs
Step 1: Pick one use case and one measure
We define a narrow problem and how we will judge it, for example the share of questions answered correctly from your documents.
Step 2: Ground it in your data
We prepare your documents, retrieve the relevant passages for each question and show the sources next to every answer.
Step 3: Keep a human in the loop
Where accuracy matters, the system suggests and a person approves. Feedback from reviewers feeds improvements.
Related concepts
- AI customer support assistant: read the breakdownConcept · sample data
AI product · Concept / demo build
AI customer support assistant